Honest Tour Operator

I never actually took a tour with Mr. Cap Van Phung but he still rates a 5. I am booked on a cruise ship and I organized a day tour for 27 people in Ho Chi Minh City with Roadstour. I paid a large deposit, then the itinerary was changed and Phu My port was canceled. Cap attempted to send my deposit back via Western Union and to deposit to my Chase acct in Ho Chi Minh City, but at this time funds are not allowed out of Vietnam to US other than for educational fees.

My money is lost? Nope. I asked Cap to send the money to the bank account of another tour operator in a different Vietnam city that our ship was going to. Cap obliged and sent my full deposit.

During this entire transaction Cap was always a good communicator and I never felt that he wouldn't do everything possible to return my money. He spent a great deal of time and effort on this. Cap also lost out on deposits he made in advance.

I can't express how impressed I am with with Mr. Cap Van Phung. His honesty and dedication are surpassed only by his desire to please his customers. I'm so disappointed that we will miss our port stop and Ho Chi Minh Tour with Roadstour. But you can bet that when I return to Ho Chi Minh City I will use Roadstour exclusively.

Darlak wrote a review

Rochester, NY

Date of experience: January 2017

Trip type: Traveled as a couple